It doesn't sound like this is a high priority matter for them. Try to activate it while at home connected to your home wifi, too. Issue is resolved for me now. Spectrum-Social Media Customer Care Lead Moderator-Community Forums I had the same problem trying to connect a Roku. Dan, I tried your steps and wound up with the same results as anywhere else. I followed the advice of the thread and I'm up and working again! Very frustrating to say the least. I would suggest everyone effected write a support ticket to their provider so they can get on it asap.
Then I went to Internet explorer version 11 and got through steps 4-9 successfully We had the exact same issue today. It's quite frustrating, and has continued until today I first noticed it one night this week, and then again today. Got the run around over and over again but I didn't give up. It takes me to a Comcast sign-in page. We are right there with you. I still get the same exact redirect to here. I can't get the Activation Code because when I go to hbogo.
This channel is exclusive and it provide on demand content to the user. Rachel Ann was able to get me going quickly and easily. When I click to activate, I follow the instructions: Go to hbogo. But, after spending hours on the phone with them, one very helpful support agent did some research and fixed it. It immediately acted differently and also worked when I went to. Already logged in to Comcast email on Chrome on mobile phone.
It is my work laptop so, maybe it's not setup for casting. You can also turn your mobile device off and back on, too. Some viewers may report trouble with the website, for example, but find that the episode may load fine on their iPad or phone. Need to find another provider. Older versions of android probably Jellybean and before may not work with earlier than Lollipop 5. Anyone know how to get out of this cycle? For any help or support just visit us: Jan 24, 2018 Hi Penny Not exactly sure of your requirement. But I already have it in my paid subscription.
One Apple device is connected via Ethernet cable. You may need to clear your cookies, cache and history for this process. I was even asked why am I just getting a chance to call and report the issue, smh. Wait 30 seconds or so for activation to complete. Additionally my Airplay playback is really slow if I try to watch it on my computer through Airplay! I think I may have found a solution for you guys! This happens every few months or so, and is usually a painless process, but this time, when going to hbogo.
I am having the same issue. Stay on this screen until you enter this code on your computer as per the steps below. They looked at my account and should see that I don't have a cable box and told me to pick one up. Same exact scenario as everyone else. You can also try to clear their app caches to fix issues. So in short, Comcast has to enable it on their end.
Remember, both services require a high-speed Internet connection. I called today and spoke to someone for about an hour and a half, and they weren't able to get it to work either. When entering the hbo go code on hbo. Please respond back if you are still experiencing this same issue. Problem persists in desktop Chrome, Edge, and incognito mode for both. I have a feeling Comcast just does not care and knows that it can get away without addressing this. Go on your computer and go to hbogo.
Also, before i had success with my phone, i ended up logging in via my laptop of course using the email account, which prompted me to try that on my phone and it worked there though I couldn't get the option to cast on my laptop. I was sharing connection from wifi to ethernet. Had no luck with the refresh and basically got the run around from customer service. This may help with reaching a resolution quicker. Then user can see a 4-digit activation code on the screen.
Do not exit from that screen, stay on it. I'm having the same problem. I have tried two devices, and three different browsers--Safari, Firefox, and Chrome. After getting activation code user can enter the code in the device. Also, before i had success with my phone, i ended up logging in via my laptop of course using the email account, which prompted me to try that on my phone and it worked there though I couldn't get the option to cast on my laptop.
. Hi Wendy, Thank you for your response. How did you solve it? Any program that was viewed worked as intended. I performed the activation steps numerous times and finally found this to work: 1. Thank you for your patience. Anyone having this sign in issue will need to have their account investigated and supported on an individual basis so we can identify why their sign in is unable to access content.