Also, people display contradictory traits, so an honest person can become dishonest and vice versa. Communicating Elements of good communication Clarity Context Two-way Concise Rules of courtesy Watch out Timely Similar vocabulary — apple means apple What managers must know about communication Interpersonal communication is a process, not an event Understanding the communication needs of your organization Understanding the communication needs of your role and work You set the communication model for your team Controlling unwanted communication, for example, salary discussions Cutting down the layers, shortening the channels The grapevine — don't worry too much about it Allowing people to vent Scenarios Everyday communication Do the Hi exchange Enagage in casual chat Be available to talk Don't always keep looking for a status update Don't keep telling them what to do When someone just walks in with a problem When people share personal problems Communicating bad news to an individual, for example, being denied a bonus Communicating unwelcome news to a group, for example, undesired management changes Difficult discussions — separate the person from the issue Communication in a distributed team Extra communication required Check alignment frequently It's ok to have an accent Acknowledgement response More back and forth required, more questions to be asked Different energy levels Use a mix of methods to communicate Create opportunities for in-person interactions Finally, when to keep mum Summary 6. Then we go on to build an understanding of the communication process in an organization. Nothing seen so far has the right context and balance of management theory and real world practical information. We then dive into the key aspects of being a manager such as how to build a team and create team spirit, understanding the process of hiring and figuring out the adequate compensation for a new hire, managing the critical campus hiring process, and understanding what motivates a knowledge worker.
Learn from examples that you can relate to, and theories explained in context. Get in touch with us at for more details. The next chapter digs into what is required to be a manager and the behaviours required for being a manager in India. Many people consider traits to be innate, and that can definitely be true. It sounds like a lot of things, but the key phrases are intellectual, natural, and skill in accomplishing. Competencies Competencies are behaviors an employee displays in order to translate the knowledge and skills and leverage the traits to deliver a performance on the job. While related technical skills are very important, in this case, expertise will be desired given the fact that databases are critical to the business and scope for errors is less.
There is a lot of information which needs to be processed and communicated by a manager in all directions, to his directs and beyond, to his management chain, and also to many other parallel groups. But even more important is the rest of the interaction that will follow. The books starts with raising a number of questions that knowledge industry managers face everyday. Thanks to my teams, past and present; to my managers in the past and present; to the organizations I worked for, and to my teachers in academics and in sports for teaching me all that I know today. Another way: find your way one step at a time Pre-growth checks Are you having fun? Being a successful manager requires many traits and competencies, but it begins with how you put people first while solving for all three stakeholders — People, Customers, and Business. Michael Jordan, the basketball legend, is an excellent golfer now and he tried his hand at professional baseball as well. Finally, thanks to James Lumsden, my publisher at Packt for starting this effort on his visit to our campus and pushing me to get on with it.
Most exceptional managers have a farmer mentality. Do they come to you to share the overload of work and leave with more work to do? Managers also need to be patient and respect the personal growth cycle for each individual and for different processes. Most managers are untrained and need a foundation of management thought processes and frameworks. Summary This book focuses on the real-world understanding of management concepts so as to maximize learning. Thank you to Rahul Goyal for an excellent volume. You can, of course, force yourself to spend time with people as part of the job requirement, but unless you really enjoy that time, it will be hard to sustain and excel as a manager.
We look at what is motivating in today's workplace and also what is de-motivating. An offshore software engineer needs to have the necessary technical skills to write the code and written and verbal communication skills to effectively communicate across the world, among others. At every opportunity they get, they talk. First published: May 2012 Production Reference: 1180512 Published by Packt Publishing Ltd. He has masterfully interweaved examples and stories for each of the principles in order to bring them home to us. Also, look at some of the myths around managerial work. Chapter 8, Performance Evaluation - This chapter focuses on the performance evaluation process, which is a key part of a manager's responsibility.
With Safari, you learn the way you learn best. Nothing seen so far has the right context and balance of management theory and real world practical information. Then the book covers the basic motivation theories, explained in an Indian context. I was elated and petrified at the same time about the important responsibility that I had in my hands early in my career. Finally, we look beyond the basics of managing and explore how a manager can grow. I also see myself as a problem solver…someone people can lean on and at times, to get out of a situation and get to a better place.
In this chapter, we understand the various aspects of hiring, such as defining your hiring needs, sourcing potential employees, pre-screening candidates, and arriving at a short list. Over time, people tend to avoid managers who ramble. A rather quiet person, who can listen to others and respond with clarity, is a much more powerful communicator than somebody who simply loves to talk. However, the information contained in this book is sold without warranty, either express or implied. We will have a brief look at some of the famous theories, such as Maslow and Mcclelland's theories of motivation. Many people confuse good communication with fast talking or smooth talking, where one person dominates a discussion and the other party.
Poor governance and integrity standards have led to many a scandal with dire consequences. Finally, understand some of the reasons why teams fail. It was nearly 15 years ago that I became a manager, almost by accident. Next it focuses on the transition from being an individual contributor to a manager, the typical issues one faces and how to make it easier in this transition phase. How hard can a manager's job be? Also, People use me as a sounding board a lot.
Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more. Mintzberg — 10 roles of a manager Interpersonal roles The figurehead Leader Liaison Information processing roles Monitor Disseminator Spokesperson Decision-making roles Entrepreneur Disturbance handler Resource allocator Re-plan Negotiator Summarizing the role-play The mai-baap manager Visualizing the managerial model The conduit The hierarchy or leader of the pack The orchestra conductor visual Some questions answered Summary References 2. As a result, most managers in the software industry today started out as techies, including me. I find blogging more impactful. We look through some simple dos and donts and keep growth in perspective while being a manager. The book is primarily based on learning, insights, and experiences and in a few sections, it also brings in some theoretical frameworks applied to the knowledge industry. Especially in India, there is a high degree of diversity with people from different backgrounds, and also while the working population is highly skewed towards men, women have a growing presence, especially in the knowledge industry.