As a result the printer reads the chips and tells you that the cartridges are empty, even though they are not. The chip's other function is to prevent a cartridge refill. Check out our feed of hot Posted in , Post navigation. At least the rep didn't make me pay for the call. It's also highly unlikely I'll ever do it unless I get the printer for free and the owner doesn't want it back. Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot.
Otherwise, they will be in contempt of a court order. The problem is how to get users to sign up for it. Prior to the firmware update when a toner cartridge was low, anyone was able to shake some extra life out of the cartridge until it was completely empty. I appreciate the post — at least I have an idea of why my printer has become an oversized paperweight. Thanks in advance Huskie wrote: 1.
Girard Gibbs is the lead firm and is handling the client-intake side of things on behalf of other involved firms. That is only partially true though because there are third-party supplies that are in fact very well made and reliable. You do not need the exact model of the printer; instead, just get the series. The printer estimates the ink level by counting printed pages. Checking other areas in the printer where jammed paper occurs might resolve the error message.
Best of all, looks like they changed the error message from the last time just so fewer consumers would clue in. They just stop even though it still has a decent % left. Basically we are wasting money because of a firmware upgrade, unless anyone has any ideas how to override this beyond the printer settings which don't work. Replug the power cord into the electrical outlet. These are unsophisticated cartridges and extremely easy to defeat. Life is too short, and the printers to cheap, to waste time and aggravation on it. I am now either trying to replace the ink cartridge holder or purchace a new printer.
While my guide covers the cleaning process, it doesn't cover the required disassembly to remove the printhead on permanently installed printers. Advertising revenue is falling fast across the Internet, and independently-run sites like Ghacks are hit hardest by it. Both the black and color ink holder has this spring. If the issue persists , see the next step. The correct printer models for each ink cartridge are clearly printed on the side of the printer cartridge box.
These tricks won't work in the newer models. Please keep us updated and remember to rate this answer. At times, manufacturers of compatible or remanufactured ink cartridges can install new chips or reset them. Follow these steps to clean the electrical contacts on the printheads. No error message, the feature just doesn't work with the newest firmware anymore even if its configured to do so 4.
You can continue to print but the toner level status will not be generated. Brian, see how supportive the members are in this Community!!! This is about consumer protection and corporate racketeering. Next I put the printhead back, then the ink catridges, which forced the machine to go through an intialization and alignment process. I would try the old cartidge and see if it changes if you don't have the old cartridge anymore I would contemplate replacing the one you just purchased or taking it back to where you purchased it and get an exchange for a defective cartridge. Did you pull the strip from the toner cartidge? We are committed to keeping our content free and independent, which means no paywalls, no sponsored posts, no annoying ad formats or subscription fees.
Push the cartridges in firmly, but don't force them in. You can still download firmware manually if released to install it on the printer should it offer new features or improvements. I got the problem fixed by taking the cartridges up to Staples where I bought them and the printer and explained my problem. That was about 6 weeks ago and I haven't had a problem since. Find my previous post on other options and good luck. What I do is; when I purchase a new cartridge I print some few pages and it shows replace toner cartridge error then I short the chip and continue my job. If that spring isn't being held to the ink holder by two plastic tabs, I.
After waiting for a tech support rep, they had me clean the ink cartridge's connection head most likely how it communicates with the printer to attempt to prevent refills and remove and reinstall them half a dozen times. Are the new cartridges really empty? Print a status page and check status for the cartridges, if the printer don't prints in override mode you have a brooken cartidge locker. . She stated I would have to pay for additional support and told me to call another number. I washed the head, replaced the inks, changed the printer head. When that happens, the printer firmware of software will again complain about the ink cartridge with an error message.